Eligibility for Returns

Online Purchases

  • Products purchased through our online platform are eligible for return within 3 days from the date of delivery.
  • Once a return request is approved, a pickup will be arranged to collect the item.
  • Refunds will be processed only after the returned item is received at our store.

All returned items will undergo a quality inspection to ensure they meet our return standards. Refunds or exchanges will be approved only if the product passes this quality check.

Refunds

  • Approved refunds will be credited to the customer’s original payment method or account within 7 working days after successful inspection.

Wrong Item Delivered

  • Any discrepancy (wrong or damaged item) must be reported to our customer support team immediately upon receiving the delivery.
  • After verification, customers may choose either a replacement or a refund, provided:
    • The item meets return eligibility criteria
    • The product is returned in its original, unused condition with packaging intact

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products
  • Products damaged due to customer misuse
  • Items not returned in original packaging and condition

Rights & Disclaimers

  • Cedar Cosmetics reserves the right to decline any return or refund request if the product does not comply with the stated return conditions or fails the quality inspection.
  • We are committed to fairness and transparency and appreciate your cooperation in adhering to these policies.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us at:
hello@cedarcosmetics.com